My sweet hotel
A full-stack hotel management
platform
A full-stack hotel management platform
My Sweet Hotel is a digital solution designed to improve the customer experience and optimize team productivity
Tech care of your guest
An application for your customers
Build customer loyalty by offering them a personalized hotel
experience through a powerful and intuitive digital solution.
Multilingual chat
Break down language barriers and give your customers the means to communicate with your teams.
Concierge
A pillow ?
An extra towel?
With just one click, your customers will be able to express their needs to the department concerned.
Technical maintenance
Integrate the customer into the technical maintenance resolution process by allowing him to issue tickets to the service in question.
Room Change
Protect the comfort of your customers by allowing them to submit a dislocation request to you through the application.
Wake up Call
Free yourself from the wake up call by letting the customer program their wake-up call on their own. The app will take care of the rest.
Taxi
No need to compile a list of taxi reservations. The customer can do it directly from the application.
Multilingual Chat
Break down language barriers and give your customers the means to communicate with your teams.
Concierge
A pillow ?
An extra towel ?
With just one click, your customers will be able to express their needs to the department concerned.
Room Change
Protect the comfort of your customers by allowing them to submit a dislocation request to you through the application.
Technical Maintenance
Integrate the customer into the technical maintenance resolution process by allowing him to issue tickets to the service in question.
Taxi
No need to compile a list of taxi reservations. The customer can do it directly from the application.
Wake up Call
Free yourself from the wake up call by letting the customer program their wake-up call on their own. The app will take care of the rest.
Tech care of your staff
An app for your staff
Empower your employees to meet customer needs through an improved collaboration and communication tool.
Instructions Book
Empower your staff to communicate clearly and to convey information smoothly.
C.R.M
Establish, process and feed a database of your customers in order to extract the elements allowing you to personalize your stay offer.
Lost & Found
Keep a detailed register of items found in your establishment.
Cash sheet
Edit, store and consult cash reports in a few clicks in order to control the cash flow and cash out flow.
Lost & Found
Keep a detailed register of items found in your establishment.
Cash Sheet
Edit, store and consult cash reports in a few clicks in order to control the cash flow and cash out flow.
Check-list
Give your teams the tools to optimize the organization of their tasks during their shift.
Phone Book
Edit a directory containing the numbers of staff members, your suppliers or other service providers.
How it works ?
A few days before their arrival, the customer receives a welcome email containing a link to the web application.
Failing this, they will be able to access the application by scanning the hotel’s qr code on the communication visuals made available to them within the establishment.
He thus discovers the various services offered by your establishment in order to ensure his comfort while familiarizing himself with our solution.
Once the check-in has been carried out, the customer then has a tool allowing him to communicate with your teams and express his needs in a few clicks.
On the other hand, the staff of the establishment collects and processes customer needs in real time through a web application equipped with tools allowing them to best meet customer expectations.
The day after their departure, the client receives a thank you email closing a highly personalized hotel experience.
Once the check-in has been carried out, the customer then has a tool allowing him to communicate with your teams and express his needs in a few clicks.
On the other hand, the staff of the establishment collects and processes customer needs in real time through a web application equipped with tools allowing them to best meet customer expectations.
The day after their departure, the client receives a thank you email closing a highly personalized hotel experience.
Onboarding
Deploy our solution in 5 minutes flat
1
I created an administrator account
Create your login details.
Activate your establishment in our database.
Download your establishment’s logo.
2
I connect to the application
Connect to the web application with your credentials.
Create accounts for your employees by simply entering their names and email addresses.
3
I generate
communication visuals
Generate communication visuals in your image.
Arrange them within your establishment so that your customers can easily access them.
That's all !
My Sweet Hotel is a multi-support hotel management solution designed to improve customer loyalty and optimize the cohesion of hotel staff
